Order instructions

Countries

At the moment we deliver to Finland, Belgium, Netherlands, Bulgaria, Spain, Ireland, Great Britain, Italy, Austria, Greece, Cyprus, Latvia, Lithuania, Estonia, Luxemburg, Malta, Monaco, Portugal, Poland, France, Romania, Sweden, Germany, Slovakia, Slovenia, Denmark, Czech Republic and Hungary.

Purchasing instructions

1. As a private customer you don't have to register, all you need to do is to fill in your contact information when making an order. Companies have to register separately.

2. You can have your order delivered to an address of your choice. If you want to order for someone else (for example as a gift), just fill in the receiver's address. 

3. After you've made a purchase, you get an automatic confirmation to your e-mail. Keep this confirmation message, you may need it later, if there's a problem with the order or if you wish to return goods.

4. All goods will be shipped within 2 - 5 business days from the day we receive payment for the purchase.

5.  Payments with Visa, Visa Electron or MasterCard.

All the payments are processed by Suomen Verkkomaksut Oy (Finnish Web Payments). Finnish Web Payments is the leading e-payment method provider in Finland.

If you want to pay with Visa, Visa Electron or MasterCard cards, acts Tiedekauppa Magneetti (Heureka Shop) only as the marketer of services and products and delivers the products to buyers. Suomen Verkkomaksut Oyj is responsible for reclamations.

Suomen Verkkomaksut Oyj acts as the seller in Visa, Visa Electron and MasterCard payments and the deal is made between the customer and Suomen Verkkomaksut Oyj. The seller is responsible for all deal related obligations. Suomen Verkkomaksut Oyj is also the payment recipient.


Suomen Verkkomaksut Oyj
Business-ID: FI2122839
Innova 2
Lutakonaukio 7
FIN-40100 Jyväskylä
Telephone: +348 207 181830

6. Postage cost is always 5,90 €. Orders exceeding 90 € get free delivery. Also if you pick up your order yourself from Heureka Shop Tikkurila or Heureka Shop Kamppi, you don't have to pay for delivery.

7. Returns and consumer complaints: all our products can be returned within 14 days from the day you received your order. Returned goods have to be unopened, unused and undamaged. 

8. All proceeds of Tiedekauppa Magneetti Oy (Heureka Shop) go to supporting the Science Center Heureka's operation.